Refund policy

Refund Policy

-----

Returns
Our policy lasts 10 days.  If 11 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All sales are final. Have in mind that all of our items are handcrafted, one of a kind and some made to order. In the case, it arrives to you defective or broken, to be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with no signs of use. 

To complete your return, we require a receipt or proof of purchase

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 16 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at purplesnapjewelers@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at purplesnapjewelers@gmail.com and send your item to:

PurpleSnap 

PO BOX 5399 GUAYNABO, PUERTO RICO 00970

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO BOX 5399 GUAYNABO,PR 00970 using the same carrier we originally send it. You can reuse the box we shipped it to you. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----